Terms & Conditions

ARTICLE 1: DEFINITIONS

Tour organizer:
Tanzania a la carte

Travel agreement:
The travel agreement is a written and/or oral agreement between Tanzania à la Carte and the Traveller. This is about a tourism related service offered and described as such by Tanzania à la Carte on its website or in a publication.

ARTICLE 2: TRAVEL AGREEMENT

2.1 The travel agreement is concluded the moment the traveller accepts the offer from Tanzania à la Carte. The day of receipt of the booking form completed by the customer counts as the day of start of the travel agreement. This form can be returned by email to Tanzania à la Carte. By submitting the booking form, the traveller declares to agree with the travel conditions of Tanzania à la Carte.

2.2 The traveller provides Tanzania à la Carte with all necessary and requested information about the (fellow) travellers. This happens at the time of booking and at the latest when the travel agreement is finalized. The traveller also states details about the capacity and condition of the traveler(s), which are important for the proper execution of the journey through Tanzania à la Carte (such as age, disability, diet).

2.3 The person who enters into an agreement on behalf of or for the benefit of another person is jointly and severally liable for all obligations arising from the agreement. The (other) traveller(s) is (are) liable for their own part.

2.4 The agreed trip as described in the final travel agreement is valid. This is signed by a representative of Tanzania à la Carte and the traveller. Obvious errors and mistakes in a publication do not bind Tanzania à la Carte.

2.5 For trips including transport, departure and arrival days are counted as whole days. Final departure and arrival times are stated in the travel documents. Tanzania à la Carte can only deviate from these times for justified reasons and within reasonable limits. Occasional or structural changes in carriers’ timetables and flight schedules may affect travel time. Apart from claims under any travel and/or cancellation insurance taken out by the traveller, the traveller is not entitled to a refund of part of the travel sum if the times of departure deviate from the original time as a result of the aforementioned changes. Tanzania à la Carte is in no way liable for damage resulting from delay and/or cancellation of flights of continental and intercontinental airlines.

2.6 The necessary travel documents will be in the possession of the traveller no later than ten days before the departure date, unless indicated otherwise by Tanzania à la Carte for justified reasons.

ARTICLE 3: PAYMENT TERMS

3.1 After the travel agreement has been signed, Tanzania à la Carte will send the invoice to the customer.

3.2 A deposit of 25% of the total travel sum must be paid as soon as possible, but at the latest within 7 days. The remaining amount must be received by Tanzania à la Carte no later than 7 weeks before the departure date. In the event of late payment, the traveller is in default. The traveller will be informed of this fact in writing by Tanzania à la Carte. He then still has 7 working days to pay. If payment is still not made, Tanzania à la Carte has the right to cancel the travel agreement and to charge cancellation costs to the traveller.

3.3 If the travel agreement is agreed upon within 7 weeks before departure, it will only take effect when the total travel sum is in the possession of Tanzania à la Carte. The traveller must pay the travel sum immediately after receipt of the invoice.

3.4 In order to meet its statutory obligation to provide a guarantee, Tanzania à la Carte makes use of the guarantee scheme provided by VZR Garant (www.vzr-garant.nl/en). You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant. VZR Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails. If services are not provided due to the financial insolvency of Tanzania à la Carte, you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@vzr-garant.nl or calling +31 (0)85 13 07 630.

ARTICLE 4: TRAVEL SUM

4.1 The travel sum applies in total for the travel group in EURO (€), unless stated otherwise.
4.2 Tanzania à la Carte has based the travel sum on the prices, exchange rates, fuel prices, levies, and taxes, as these were known at the time the price list or quotation was issued.
4.3 As long as the travel sum has not been paid, Tanzania à la Carte has the right to increase the travel sum up to 20 days before the start of the trip in connection with changes in transport costs (including fuel costs), the levies owed and the applicable exchange rates. Tanzania à la Carte will indicate how the increase has been calculated.
4.4 After timely payment, Tanzania à la Carte will not change the travel sum during the period from 7 weeks before the day of departure. Exceptions to this are price measures introduced or increased by airlines and/or local governments, including national park entrance fees. These additional costs may also be passed on to the customer by Tanzania à la Carte within 7 weeks before departure.
4.5 The traveller has the right to reject an increase in the travel sum as referred to in the previous sub-article. Under penalty of forfeiture, he must make use of this right within three working days of receipt of the notification of the increase. If the traveller rejects the travel sum increase, Tanzania à la Carte has the right to cancel the agreement. Tanzania à la Carte must -under penalty of forfeiture- make use of this right within 7 working days of receipt by the traveller of the notification about the increase. In that case, the traveller is entitled to remission or immediate restitution of monies already paid. If the price increase falls within seven weeks before departure, the cancellation conditions described in Article 8 apply.
4.6 The offers of Tanzania à la Carte are subject to availability of accommodations. If one of the accommodations is no longer available, Tanzania à la Carte will choose an equivalent accommodation in consultation with the customer. Any additional accommodation costs will be borne by the traveller.
4.7 The offers from Tanzania à la Carte are valid for 4 weeks and subject to unforeseen changes.

ARTICLE 5: TRAVEL DOCUMENTS AND INSURANCE

5.1 Tanzania à la Carte will provide general information about necessary visa, passport formalities, etc seven weeks before departure. The traveller himself is responsible for obtaining the necessary additional information from the relevant authorities and also checking in good time before departure whether the previously obtained information is not outdated.
5.2 The traveller is responsible for taking care of and being in possession of the correct travel documents, such as a valid passport, required visas, proof of vaccinations and vaccinations. Tanzania à la Carte cannot be held liable for this.
5.3 The traveller is obliged to take out travel insurance which also covers accidents and luggage. When climbing Kilimanjaro, the traveller is also obliged to take out (medical) evacuation insurance up to 6,000 m.
5.4 The traveller is not obliged to take out cancellation insurance, but Tanzania à la Carte strongly recommends this.

ARTICLE 6: AMENDMENTS BY THE TRAVELER

6.1 After confirming the travel agreement, the traveller can submit a request for amendment(s). These amendments will be made as far as possible up to 7 weeks before departure. Tanzania à la Carte will inform the traveller as soon as possible whether the request can be granted, and what amount is due for implementation of the amendment.
6.2 The amendment request will be decided upon as soon as possible. Tanzania à la Carte will inform the traveller in writing. Any rejection will be duly explained. If the traveller does not respond, the trip will be carried out according to the original agreement.
6.3 Amendments will generally no longer be possible from seven weeks before departure.
6.4 If one or more paid parts/services are not utilized at the time of the trip, no refund will be made for the parts that have not been utilized.

ARTICLE 7: AMENDMENTS BY TANZANIA A LA CARTE

7.1 Tanzania à la Carte has the right to change the travel agreement on one or more points due to compelling circumstances. These circumstances are of such a nature that Tanzania à la Carte can no longer reasonably be bound by the travel sum and/or travel agreement. If the damage arises from the fact that the traveller caused the amendment, then the damage is for his account. If Tanzania à la Carte is the cause of the amendment, the damage will be borne by Tanzania à la Carte. If the amendment is caused by neither the traveller nor Tanzania à la Carte, both parties bear their own damage.
7.2 Tanzania à la Carte must present the traveller with an alternative offer within two working days after the compelling circumstances have arisen. This obligation lapses if the traveller is the cause of the amendment. The traveller can refuse the alternative offer.
7.3 The alternative offer must at least be equivalent to the previously agreed travel agreement. Equivalence must be assessed with objective criteria such as equivalent accommodation in an equivalent location. Furthermore, Tanzania à la Carte must take into account the particularities, personal circumstances and characteristics of the traveller(s) specified and confirmed in the travel agreement.
7.4 Tanzania à la Carte and its local representatives are not responsible for losses, costs, material and immaterial damage resulting from delays or changes in the itinerary, overbooking of accommodations, omissions of third parties, illness, weather, strikes, calamities, terrorist attacks, government action, riot, war, customs regulations, epidemics, criminal activity or any other cause beyond its control. All such losses or costs are to be borne and paid for by the traveller.
7.5 If after departure Tanzania à la Carte notices that an important part of the services to which the travel agreement relates cannot be provided due to compelling circumstances, Tanzania à la Carte will provide suitable alternatives so that the trip can be continued. If the traveller does not agree to this for sound reasons, Tanzania à la Carte will provide transport that takes the traveller back to the place of departure.
7.6 In the event of force majeure, Tanzania à la Carte has the right to cancel and/or change the trip. Force majeure is understood to mean abnormal and unforeseeable circumstances, such as political unrest, war, natural disasters, scarcity, general strikes, etc.

ARTICLE 8: CANCELLATION BY THE TRAVELER

8.1 Any cancellations of the assignment(s) provided can only be submitted by email on working days (Mon-Fri). The date of email receipt by Tanzania à la Carte serves as the notification date of the cancellation. If, at the request of the customer, a cancellation or changes are made to reservations already made, the associated costs will be charged. In addition to the cancellation or amendment costs charged by the service provider, this may also include costs that Tanzania à la Carte must incur to affect the cancellation or change.
8.2 If an agreement is cancelled, the traveller owes the following cancellation costs for the land arrangement in addition to any reservation costs owed:
In case of cancellation up to 60 days before the date of departure: the deposit
In case of cancellation from the 60th day (inclusive) to the 28th day before departure: 50% of the travel sum
In case of cancellation from the 28th day (inclusive) until departure: the full travel sum
8.3 For some parts of the trip, for example scheduled flights or some accommodations, different cancellation provisions may apply. These must be clearly indicated by Tanzania à la Carte.
8.4 In the event of partial cancellation by a traveller from a travel group that jointly shares accommodation or other services, the cancelling traveller will owe cancellation costs. For the remaining travel group, the travel sum will be changed to the travel sum applicable to the new group size per person in the same accommodation and for the same period. The normal payment rules apply to the payment of the amended travel sum.

ARTICLE 9: CANCELLATION BY TANZANIA A LA CARTE

9.1 Tanzania à la Carte has the right to cancel the agreed services on one or more essential points due to compelling circumstances or force majeure. Compelling circumstances are understood to mean circumstances that are of such a nature that further binding of Tanzania à la Carte to the agreement cannot reasonably be required. Force majeure is understood to mean abnormal and unforeseeable circumstances, such as political unrest, war, natural disasters, scarcity, general strikes, etc.
9.2 If the cause of the cancellation can be attributed to the traveller, the resulting damage will be borne by the traveller.
9.3 If the cause of the cancellation can be attributed to Tanzania à la Carte, the resulting damage will be borne by Tanzania à la Carte.
9.4 If the cause of the cancellation cannot be attributed to either party, the parties each bear their own damage.

ARTICLE 10: LIABILITY AND FORCE MAJEURE

10.1 Tanzania à la Carte is obliged to implement the agreement in accordance with the expectations that the traveller may reasonably have on the basis of the agreement. Tanzania à la Carte is not liable for activities booked on site by the traveller.
10.2 The traveller is obliged to report locally to the service provider hired by Tanzania à la Carte if the trip does not go according to the expectations reasonably generated by the travel agreement.
10.3 If the trip does not proceed in accordance with the expectations reasonably generated by the agreement, Tanzania à la Carte is obliged to compensate any damage. Unless the shortcoming in the fulfilment is not attributable to Tanzania à la Carte nor to the person whose assistance he makes use of in the execution of the agreement, because: The shortcoming in the execution is attributable to the traveller, or the shortcoming in the execution could not be foreseen or could not be remedied and is attributable to a third party not involved in the delivery of the services included in the trip, or the shortcoming in the execution of the agreement is due to an event that Tanzania à la Carte or the person whose assistance Tanzania à la Carte uses could not foresee or remedy with due care, or the shortcoming in the execution of the agreement is due to force majeure.
10.4 Force majeure is understood to mean abnormal and unforeseeable circumstances that are independent of the will of the person who invokes them and the consequences of which could not be avoided despite all precautions.

ARTICLE 11: EXCLUSION AND LIMITATIONS OF LIABILITY TANZANIA A LA CARTE

11.1 If Tanzania à la Carte is liable under Article 10 for the damage suffered by the traveller, its liability will be limited or excluded in accordance with the applicable international conventions. Tanzania à la Carte also does not accept liability for damage for which there is a claim for compensation under a travel and/or cancellation insurance. Tanzania à la Carte is also not liable for the loss of goods, luggage, and travel documents of the traveller.
11.2 If Tanzania à la Carte is liable for loss of travel enjoyment by the traveller, the compensation will not exceed the travel sum.
11.3 Tanzania à la Carte cannot be held responsible for the behaviour of wildlife in the destination country. Tanzania à la Carte and its local representative are not responsible for the danger related to these animals. Tanzania à la Carte also accepts no liability if (certain) animals are not found during a tour.
11.4 Tanzania à la Carte organizes trips in an adventurous area. The traveller should be aware that these trips involve a certain degree of risk. Tanzania à la Carte cannot be held liable for death or injury to the traveller, caused during one of the travel activities.
11.5 Tanzania à la Carte reserves the right to outsource the services to third parties.
11.6 Tanzania à la Carte cannot be held liable for material damage and/or any other damage caused by the travel activities. These risks must be covered by travel and accident insurance.
11.7 The exclusions and/or limitations of the liability of Tanzania à la Carte included in this article also apply to employees of Tanzania à la Carte and the service providers involved, as well as their personnel, unless this is excluded by treaty or law.

ARTICLE 12: SUPPORT AND ASSISTANCE

12.1 Tanzania à la Carte is, depending on the circumstances, obliged to provide the traveller with support and assistance if the trip does not go according to the expectations that the traveller could reasonably have on the basis of the agreement. Costs arising from this are borne by Tanzania à la Carte. This only applies if the shortcoming in the implementation of the agreement is attributable to Tanzania à la Carte in accordance with Article 10. If the traveller is the cause, Tanzania à la Carte is only obliged to provide support and assistance insofar as this can reasonably be expected of her. In that case, the costs are for the account of the traveller.
12.2 If the trip does not go according to expectations that the traveller could reasonably have based on the agreement due to circumstances and events that are not attributable to the traveller and Tanzania à la Carte, each party will bear its own damage. For Tanzania à la Carte this consists of, among other things, extra deployment of human resources; for the traveller, this includes extra accommodation and repatriation costs.

ARTICLE 13: OBLIGATIONS OF THE TRAVELER

13.1 The traveller is obliged to follow all instructions from Tanzania à la Carte or its local representative with the purpose of guaranteeing the proper execution of the trip. The traveller is liable for damage caused by non-compliance with these obligations.
13.2 The traveller is requested to abide by rules and regulations regarding the proximity of wildlife, either by Tanzania à la Carte or its local representative, or by the accommodation.
13.3 The traveller is obliged to check in with the airline on time and to be present at the airport on time. Tanzania à la Carte cannot be held liable for missing a flight and costs resulting from this.
13.4 The traveller must check the exact time of departure no later than 24 hours before the indicated time of departure.
13.5 Tanzania à la Carte’s obligation to provide support and assistance to the traveller in distress is severely hampered if it is not possible to fall back on the assistance of an SOS centre included in the travel and luggage insurance. For that reason, the traveller is obliged to take out comprehensive insurance that provides cover for risks that are not covered by the usual travel and accident and luggage insurance. The traveller must indemnify Tanzania à la Carte against the consequences and damage resulting from the fact that the traveller has not taken out adequate travel, accident, and luggage insurance. Tanzania à la Carte cannot be held responsible for accidents, injuries, illness, or death during the trip, or for loss, damage, or theft of personal items.
13.6 A traveller who causes or may cause such nuisance or inconvenience that the proper execution of a trip is or may be made more difficult as a result, may be excluded from (continuation of) the trip by Tanzania à la Carte. This applies if Tanzania à la Carte cannot reasonably be expected to comply with the agreement. All ensuing costs will be borne by the traveller if and insofar as the consequences of nuisance or inconvenience can be attributed to him. If and insofar as the cause of the exclusion cannot be attributed to the traveller, he will be refunded the travel sum or part thereof.

ARTICLE 14: COMPLAINTS

14.1 Any complaints that exceed the level of a single comment or feedback must be submitted in writing to the driver/guide as soon as possible at the place of destination and/or the place where the complaint arose and, if applicable, in so far possible with the relevant service provider. If the complaint is not handled satisfactorily on the spot, the traveller must immediately contact Tanzania à la Carte, so that they can offer a suitable solution, if possible.
14.2 If the complaint is not resolved satisfactorily, the traveller can submit the complaint in writing within one month of returning to the Netherlands, accompanied by a clear description and argumentation.
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